Frequently Asked Questions — Sweet Dreams Villa

If we cannot safely and lawfully provide the villa, we refund the cancelled or unused accommodation nights. If it remains safely available but a covered storm or official restriction prevents travel, affected unused accommodation payments receive a 12-month credit. Replacement stays use available dates and then-current rates; the credit stays with the same lead guest unless we approve a transfer. Security and services are settled separately. See the full agreement for evidence, expiry and refund-cost rules.

For a direct villa booking, the lead guest must be at least 21 and stay throughout. The 21+ villa rule does not apply to a standalone service order.

Direct villa security is $500, or $1,000 for an expressly approved event, collected with the final scheduled payment. An event deposit is not approval or an event fee. Existing accepted offers keep their displayed amounts and schedule.

Five ensuite bedrooms sleep up to 18, plus a sixth room with two single beds for guests 19 and 20. The nearby half bathroom has only a toilet and sink; those guests share a shower through another guest bedroom.

One entrance camera records video and audio of people entering the front door, with no interior capture. Only Frank and Michelle have access; recordings are kept for 90 days.

Day visitors and parties require advance management approval. Overnight guests must be registered and included in the approved guest count and price. Contact our team before arranging visitors, vendors or an event.

No minimum stay. One-night bookings are welcome.

The villa is about 15 minutes from Sangster International Airport.

Use Plan Your Stay — a guided flow that walks you through dates, transportation, a private chef, and groceries in one sitting. Each step opens its own planner and everything saves to your guest dashboard so you can review or adjust anytime before you arrive.

No. Transportation and concierge services are available to anyone in Jamaica — hotel, Airbnb, cruise, and business travelers included. Book transportation directly from the Transportation page, no villa reservation required.

Review the agreed details and follow the payment instructions we send you. Transportation is prepaid. Price approval, driver arrangements and payment are separate steps. Follow the payment deadline and confirmation instructions on your approved order; contact our team if anything is unclear. Chef preparation follows payment. Guests who booked through Airbnb or Vrbo can settle the way they booked.

Everything lives in your guest dashboard at /account — your reservation, each service, invoices, payment links, and messages, all in one place. You can also look up a request without signing in via Manage Request.

Check-in is 3:00 PM. Early check-in is not available as we often have guests departing the same day and need the full time to prepare the villa to the standard you deserve. If your flight arrives before 3:00 PM, your driver can take your group to a local beach or restaurant for an additional fee, hold your luggage, and bring you to the villa right at check-in time.

Check-out is 11:00 AM. Before leaving, please turn off all lights and AC units and leave your gate card with our staff.

Guests receive a gate access card after check-in and return it to staff at checkout. A lost or unreturned card may require reasonable, evidenced replacement costs under the applicable accepted agreement; we explain the amount and provide supporting evidence.

Sweet Dreams Villa is powered by Starlink — fast, reliable internet throughout the villa, ideal for larger groups who need multiple devices connected at once.

Day visitors and parties require advance management approval. Overnight guests must be registered and included in the approved guest count and price. Contact our team before arranging visitors, vendors or an event.

Decorations are welcome at Sweet Dreams Villa. Guests are free to bring and set up their own decorations to make the space feel special. If you'd prefer a professional touch, we're happy to recommend trusted local decorators. We simply ask that all decorations are removed and properly disposed of prior to checkout.

Day visitors and parties require advance management approval. Overnight guests must be registered and included in the approved guest count and price. Contact our team before arranging visitors, vendors or an event.

Smoking is not permitted indoors. Use the permitted outdoor areas; our team can show you where.

Providing an accurate guest count at the time of booking is essential to ensure correct pricing. The base rate is $600 per night and covers up to 5 guests; each additional guest is $60 per person per night. Your final total will be shown after entering your dates and guest count. Sleeps 18 in five ensuite bedrooms, plus a bonus room for 2. There are 11 beds and 5.5 bathrooms, and rates are structured to reflect varying water and electricity usage — smaller groups benefit from lower per-person costs due to reduced consumption. All additional guests must be registered in advance and are subject to our visitor policy.

Chef service is optional and must be reserved in advance. Guests can choose breakfast, lunch, and/or dinner for selected days. Chef service is $10 per person per meal, plus groceries and a $50 shopping fee. Meals are served buffet style for a minimum of 4 guests. Up to 2 mains, 2 sides and 1 dessert per meal are included; each additional dish is $5 per person for lunch or dinner and $3 per person for breakfast. Grocery costs vary by menu: fried chicken and vegetarian dishes cost less; oxtail, curry goat and seafood cost more. Please request chef service at least 5 days ahead; short-notice requests need team confirmation. Visit our Chef page for full menu details and to plan your meals.

Please request chef service and groceries at least 5 days ahead. Short-notice requests need confirmation from our team. Grocery prices and availability may vary. Payment authorizes purchases for your order using the funds supplied. We will contact you before incurring extra costs, and material substitutions need your agreement.

Stay-length refreshes are scheduled according to your stay. Only services marked complimentary are free; other refreshes carry the charges shown below.

• 1-4 nights: mid-stay towel refresh on request — $25 for up to 6 guests, +$5 per additional guest, max $50
• 5-6 nights: mid-stay towel refresh on Day 3 — complimentary
• 7 nights: extended stay refresh on Day 3 or 4 — $150 USD
• 8-14 nights: two extended stay refreshes every 3-4 days — $250 USD
• 15+ nights: recurring refreshes every 3 days — confirmed at booking

Optional add-on services available on request:

• Kitchen clean-up: $25/day for up to 6 guests, +$5 per additional guest, max $75/day
• Full housekeeping: $50/day for up to 6 guests, +$10 per additional guest, max $120/day
• Laundry: $25 per load

All pricing in USD.

Every booking includes a $100 round-trip airport transfer credit. Our professional drivers confirm your flight details 24–48 hours before arrival. Transportation rates include up to 5 guests, with $15 per person, per direction, added over 5 guests. Airport transfers are $50 per trip for up to 5 guests. You can book named destinations directly - Rose Hall Great House and Scotchies near the villa, and Montego Bay spots like Doctor's Cave Beach, Tropical Bliss, Dead End Beach, Snappaz and the Pier 1, Lounge 27/27, Margaritaville and Taboo nightlife. If you'd like to stop for groceries, lunch, or the beach on the way to the villa, your driver can arrange this at an additional cost. Additional transportation and excursions are quoted separately. Visit our Transportation page to plan your full itinerary.

Absolutely. We recommend purchasing premium or imported spirits duty-free at your departure airport or at Sangster International Airport on arrival — foreign brands can be significantly more expensive at local markets. Local favorites like Jamaican rum, Red Stripe, and local wines are available through our grocery pre-stocking service.

Yes — from Dunn's River Falls and Blue Hole to catamaran cruises, sunset sails, and cultural tours, we can connect you with trusted local providers. Ask our concierge for recommendations tailored to your group.

Yes — management may access the premises if necessary. We respect your privacy at all times and will always aim to provide advance notice where possible.

Our team reviews your inquiry and follows up within 24 hours. A direct villa booking is confirmed after you accept the offer and the required booking payment has been verified.

Cancel within 24 hours after the required initial booking payment is verified for a refund of the accommodation payment received, less the disclosed actual Stripe fees. This 24-hour window applies even when arrival is within 30 days. After that window, the 50% accommodation deposit is non-refundable; if arrival is within 30 days, the full accommodation amount is non-refundable. The separate refundable security deposit is not accommodation and is not forfeited under these cancellation rules. Storm disruption and cancellation by Sweet Dreams follow the separate refund/credit rules in the full agreement.

The $500 standard refundable security deposit ($1,000 for an expressly approved event) is separate from accommodation. We initiate your security-deposit refund on checkout day, less explained damage deductions and the proportional share of actual Stripe processing fees, plus any actual Stripe fee for issuing that refund. The fee calculation is disclosed before payment. If no stay takes place, we initiate the security refund when the cancellation or storm-credit arrangement is confirmed, less applicable disclosed actual processing costs. Your bank or payment processor determines when the funds reach your account.

For accommodation booked through Airbnb or Vrbo, the terms accepted on that platform continue to apply. Services purchased directly from Sweet Dreams follow the relevant sections of our Guest & Services Agreement.

Stripe refunds are reduced by the actual Stripe processing fees retained from the original payment and any fee Stripe actually charges to issue the refund. For a partial refund, only the proportional share of the original processing fee is deducted: original retained processing fee multiplied by the amount being refunded before fee deductions, divided by the original payment amount. Any actual fee for issuing that refund is added to this deduction. Each original fee is allocated only once across refunds; total deductions cannot exceed the amount otherwise refundable. No additional Sweet Dreams refund fee is charged. The amount or this calculation is disclosed before payment, and the refund breakdown is provided when a refund is arranged. Mandatory rights concerning refunds remain unaffected.

Sweet Dreams Villa strongly recommends purchasing travel insurance to protect your group's investment in the event of unexpected changes.

Cancel chef service at least 72 hours before its scheduled start. For later cancellations, the full chef service fee is non-refundable. Cancel housekeeping at least 24 hours before its scheduled start. For later cancellations, the full housekeeping service fee is non-refundable. Cancel at least 24 hours before pickup. Later cancellations receive no refund. If the driver arrives and the guest does not show up, the full prepaid fare is non-refundable. If the driver fails to show up, the fare for that pickup is refunded, less the disclosed actual Stripe fees, subject to your mandatory rights. Grocery purchases cannot be cancelled. Sending payment authorizes us to purchase the groceries in your order using those funds.

Pay the required initial payment within 48 hours of the approval email being sent. Open the secure payment link, review and accept the agreement, then continue to Stripe to pay by card. Normally 50% of accommodation is required to confirm your booking. The remaining accommodation is due 30 days before arrival, together with the $500 standard refundable security deposit ($1,000 for an expressly approved event). A single full-payment offer includes the security deposit in that payment. We initiate your security-deposit refund on checkout day, less explained damage deductions and the proportional share of actual Stripe processing fees, plus any actual Stripe fee for issuing that refund. The fee calculation is disclosed before payment. If no stay takes place, we initiate the security refund when the cancellation or storm-credit arrangement is confirmed, less applicable disclosed actual processing costs. Your bank or payment processor determines when the funds reach your account. Stripe refunds are reduced by the actual Stripe processing fees retained from the original payment and any fee Stripe actually charges to issue the refund. For a partial refund, only the proportional share of the original processing fee is deducted: original retained processing fee multiplied by the amount being refunded before fee deductions, divided by the original payment amount. Any actual fee for issuing that refund is added to this deduction. Each original fee is allocated only once across refunds; total deductions cannot exceed the amount otherwise refundable. No additional Sweet Dreams refund fee is charged. The amount or this calculation is disclosed before payment, and the refund breakdown is provided when a refund is arranged. Mandatory rights concerning refunds remain unaffected. Direct online checkout accepts cards; contact the team to arrange any alternative payment method. If the final-payment date falls within the 48-hour approval window, the full accommodation amount and $500 standard refundable security deposit ($1,000 for an expressly approved event) are due in that one payment.