FAQ
Everything you need to know before your stay — from check-in and gate access to chef service, transportation, and booking. Still have questions? Our concierge is one message away.
Use Plan Your Stay — a guided flow that walks you through dates, transportation, a private chef, and groceries in one sitting. Each step opens its own planner and everything saves to your guest dashboard so you can review or adjust anytime before you arrive.
No. Transportation and concierge services are available to anyone in Jamaica — hotel, Airbnb, cruise, and business travelers included. Book transportation directly from the Transportation page, no villa reservation required.
You always review and confirm first. Once details are set, we email a secure payment link to pay by card — staff and drivers are only scheduled after payment is received. Guests who booked through Airbnb or Vrbo can settle the way they booked.
Everything lives in your guest dashboard at /account — your reservation, each service, invoices, payment links, and messages, all in one place. You can also look up a request without signing in via Manage Request.
Check-in is 3:00 PM. Early check-in is not available as we often have guests departing the same day and need the full time to prepare the villa to the standard you deserve. If your flight arrives before 3:00 PM, your driver can take your group to a local beach or restaurant for an additional fee, hold your luggage, and bring you to the villa right at check-in time.
Check-out is 11:00 AM. Before leaving, please turn off all lights and AC units and leave your gate card with our staff.
Guests will receive an access card after check-in for all future gate access. Loss of any card will result in a $250 replacement fee.
Sweet Dreams Villa is powered by Starlink — fast, reliable internet throughout the villa, ideal for larger groups who need multiple devices connected at once.
Parties are permitted subject to prior approval by management. Please contact us in advance to discuss your plans.
Decorations are welcome at Sweet Dreams Villa. Guests are free to bring and set up their own decorations to make the space feel special. If you'd prefer a professional touch, we're happy to recommend trusted local decorators. We simply ask that all decorations are removed and properly disposed of prior to checkout.
Management must be advised of any visitors entering the property. Visitors are welcome during the day but must be approved in advance. Any guests who stay overnight are subject to an additional fee of $50 per person per night. All overnight guests must be registered in advance.
Smoking is not permitted indoors. Guests are welcome to smoke on the back patio, near the pool, or in any of the outdoor common areas.
Providing an accurate guest count at the time of booking is essential to ensure correct pricing. The base rate is $600 per night and covers up to 5 guests; each additional guest is $50 per person per night. Your final total will be shown after entering your dates and guest count. Sweet Dreams Villa accommodates up to 20 guests across 11 beds, and rates are structured to reflect varying water and electricity usage — smaller groups benefit from lower per-person costs due to reduced consumption. All additional guests must be registered in advance and are subject to our visitor policy.
Chef service is optional and must be reserved in advance. Guests can choose breakfast, lunch, and/or dinner for selected days. Chef service is $10 per person per meal, plus groceries and a $50 shopping fee. Two mains per meal are included; each additional main is $5 per person for lunch or dinner and $3 per person for breakfast. Chef service requires a minimum of 5 days advance notice. Visit our Chef page for full menu details and to plan your meals.
Grocery requests require a minimum of 5 days advance notice. Sweet Dreams will review availability and confirm final pricing after shopping at local markets. Market availability may affect the final selection.
The following housekeeping services are included automatically based on your stay length:
Optional add-on services available on request:
All pricing in USD.
Every booking includes a $100 round-trip airport transfer credit. Our professional drivers confirm your flight details 24–48 hours before arrival. Transportation rates include up to 4 guests, with $15 per person added over 4 guests. You can book named destinations directly - Rose Hall Great House and Scotchies near the villa, and Montego Bay spots like Doctor's Cave Beach, Tropical Bliss, Dead End Beach, Snappaz, Margaritaville and the Pier 1, Lounge 27/27, Elevate and Taboo nightlife. Pickups between midnight and 5am add $20. If you'd like to stop for groceries, lunch, or the beach on the way to the villa, your driver can arrange this at an additional cost. Additional transportation and excursions are quoted separately. Visit our Transportation page to plan your full itinerary.
Absolutely. We recommend purchasing premium or imported spirits duty-free at your departure airport or at Sangster International Airport on arrival — foreign brands can be significantly more expensive at local markets. Local favorites like Jamaican rum, Red Stripe, and local wines are available through our grocery pre-stocking service.
Yes — from Dunn's River Falls and Blue Hole to catamaran cruises, sunset sails, and cultural tours, we can connect you with trusted local providers. Ask our concierge for recommendations tailored to your group.
Yes — management may access the premises if necessary. We respect your privacy at all times and will always aim to provide advance notice where possible.
After submitting your request, Sweet Dreams will personally review and confirm your stay within 24 hours, then reach out with payment details and next steps.
Sweet Dreams Villa has the following cancellation policy:
Sweet Dreams Villa strongly recommends purchasing travel insurance to protect your group's investment in the event of unexpected changes.
A 50% non-refundable deposit is required to confirm your booking. The remaining balance is due 30 days prior to arrival. A refundable security deposit of $500 USD is collected at booking and returned following checkout, provided no damage has occurred during the stay. We accept credit card and PayPal.
Still Deciding?
Ask the villa concierge or send a stay request and Sweet Dreams will follow up with the details that depend on your group.
