Your information at Sweet Dreams

Information you provide

Guest records may include your name, email, phone number, travel dates, party size, service choices and messages. Chef planning may include allergy or dietary information you choose to share. Please include only information needed to arrange your services.

Provider applications may include contact details, experience, availability and private supporting documents. Authorized staff review these records to manage applications and assignments.

Services that help us operate

We use Supabase for accounts and stored records, Vercel for hosting, Resend for email, Stripe for hosted payment checkout, and Google Calendar and Inngest for scheduling and workflow processing. Payment card details are entered on Stripe’s checkout. We share relevant service details with staff and assigned providers so they can carry out your request.

If you use the concierge chat, your message and recent conversation are sent to OpenAI to generate a response. Avoid including payment card numbers, passwords or sensitive documents in chat.

Your browser and service records

Your browser stores sign-in information and may save unfinished planning details so you can return to them. Service-form drafts expire after 30 days. Other saved planning details may remain until you clear this site’s browser data. On a shared device, sign out and clear saved site data when finished.

For direct villa bookings, we request a copy of the lead guest’s government-issued photo ID to verify the booking identity before arrival. Upload it through your signed-in booking page. Copies are stored privately, accessible only to authorized Sweet Dreams staff, and are not shared with service providers or used for marketing. Staff delete copies when no longer needed for verification, unless retention is required for a specific legal or security matter. Contact us to request deletion or ask about retention.

When you accept our Guest & Services Agreement, we save the version and text, acceptance time, related request or offer details, and the identity information available for that step. These records help us document the terms accepted for your services.

Booking, payment, application and communication records may remain after a request is completed to support service history, financial records and security. Access is limited to the people and services that need it for these purposes.

Entrance security camera

One entrance camera records video and audio of people entering the front door, with no capture of the villa interior. Only Frank and Michelle can access recordings, which are kept for 90 days. Contact us through your booking conversation or our contact page with privacy questions. The manager lives above the guest area and staff live in separate quarters below.

Campaigns and optional marketing tracking

Campaign tags on a link can be saved with your inquiry so our team knows which campaign brought you here. These tags may stay in this browser tab as you move between pages.

If you allow marketing tracking, Meta Pixel and server-side Conversions API events help us measure page visits, inquiry starts and successfully saved inquiries. We use an anonymous browser reference and Meta browser identifiers for matching. We do not send guest messages, travel details, menu choices, allergy information, ID copies or payment details in these events. Private account and staff pages are excluded.

You can allow or decline using Marketing privacy settings on public pages. Declining does not prevent an inquiry or booking. If you withdraw permission, future marketing events stop and queued unsent events for your browser reference are cancelled. An event already being sent may have completed. Meta may retain events already received under its own data policies.

Questions or changes

Contact Sweet Dreams to ask about information held about you, correct details or request deletion. We may need to verify your identity and retain certain booking, payment or security records.